We are happy to assist you and manage all your requests for return and/or exchange!

From the day you receive your item, our return policy is valid for 3 days.

Item(s) purchased on ctown.jo can be returned and/or exchange either by pickup or directly in c-town market

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement

Please remember:

 The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories

 For a pickup service, delivery charges may apply.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.